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AC ASSIST REMOTE SERVICES (updated 11/01/08) (b) Remote Support Services [AC Assist]: Remote support services may be offered to you over the telephone or via the Internet if you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then Advanced Concepts remotely logs on through your high-speed Internet connection to view your computer desktop. Advanced Concepts stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Advanced Concepts to provide the remote support services. By electing to receive remote support, you agree to allow Advanced Concepts to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. (c) Your Responsibility: You understand and agree that prior to contacting or allowing Advanced Concepts to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Advanced Concepts shall not be responsible under any circumstance for any loss or corruption of data and/or software. |
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ADVANCED CONCEPTS™